SAP Knowledge Base Article - Preview

3471487 - 1H 2024 - Pay statement not displayed after last release


There are different possible symptoms avoiding that pay statement can be displayed correctly on EC after 1H2024 release:

  • Accessing Pay Statement, message below is displayed:
    "We are having trouble displaying your pay periods. Please contact your system administrator and provide the details below:

    • Error Code: 001
    • Error Message: undefined
    • Root Cause: undefined"

  • Opening Employee Profile and Payroll Information portlet, next error is displayed:

    "Error occurredPlease click this link to automatically search for any knowledge base articles related to this error, or refresh the page and try the action again.

    errorId=4f2eda52-df6c-4003-82d9-608f882f2f1b, fingerprint=d35ddbb37dc5b1766390cc2c269de2ae85c2ce9c, timestamp=2024-05-20T13:16:41.795+1000, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorID=4f2eda52-df6c-4003-82d9-608f882f2f1b, timestamp=2024-05-20T13:16:41.795+1000, and the version information from the current screen) if the issue keeps occurring."

  • Opening Pay Statement using quick link, next error is displayed:
    "We're having trouble showing your pay statement"



  • Employee Central Payroll
  • Success Factors Employee Central 2405


KI2405, 1H 2024, 2405, KEA, Known Error, known issue, bug, error, fix, defect, release, production, preview, data, center,  H1, PTCH-44024 , KBA , LOD-EC-GCP-PY-PST , EC Payroll Pay Statement , LOD-EC-GCP-PY , Payroll Integration EC to Employee Central Payroll , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , Known Error

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