Symptom
There are different possible symptoms avoiding that pay statement can be displayed correctly on EC after 1H2024 release:
-
Accessing Pay Statement, message below is displayed:
"We are having trouble displaying your pay periods. Please contact your system administrator and provide the details below:- Error Code: 001
- Error Message: undefined
- Root Cause: undefined"
- Opening Employee Profile and Payroll Information portlet, next error is displayed:
"Error occurredPlease click this link to automatically search for any knowledge base articles related to this error, or refresh the page and try the action again.
errorId=4f2eda52-df6c-4003-82d9-608f882f2f1b, fingerprint=d35ddbb37dc5b1766390cc2c269de2ae85c2ce9c, timestamp=2024-05-20T13:16:41.795+1000, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorID=4f2eda52-df6c-4003-82d9-608f882f2f1b, timestamp=2024-05-20T13:16:41.795+1000, and the version information from the current screen) if the issue keeps occurring."
- Opening Pay Statement using quick link, next error is displayed:
"We're having trouble showing your pay statement"
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Environment
- Employee Central Payroll
- Success Factors Employee Central 2405
Keywords
KI2405, 1H 2024, 2405, KEA, Known Error, known issue, bug, error, fix, defect, release, production, preview, data, center, H1, PTCH-44024 , KBA , LOD-EC-GCP-PY-PST , EC Payroll Pay Statement , LOD-EC-GCP-PY , Payroll Integration EC to Employee Central Payroll , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , Known Error
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