Symptom
With 2405, the term Incident(s) are replaced with case(s). You will find the term case in most of the screens/UI within ByD Tenant.
However there are few screens/scenario, the term is yet to be renamed. This KBA is to make you aware about those screens
Environment
SAP Business bydesign
Resolution
- ByD Built-in Support & Documentation etc.
- ByD functionality / Work Center Application and User Management – Incident View (& documentation)
- Error Messages in the ByD system from “… report an Incident” into “…report a Case”.
- Some of messages level where success, warning or erroneous conditions are listed
- CCC and CHD scenarios where again similar changes would be needed
Keywords
incident, case, rename , KBA , AP-LM-AM-INC , Incident-Uis , Problem
Product
SAP Business ByDesign all versions