SAP Knowledge Base Article - Public

3471647 - Error: 'An error occurred and we were not able to link your tenants' when linking Datasphere to SAP Analytics Cloud (SAC)

Symptom

When changing Datasphere URL in SAC getting error: "An error occurred and we were not able to link your tenants. Please try again."

Environment

SAP ANALYTICS CLOUD 2024.2.21

Reproducing the Issue

  1. Login to SAC
  2. Go to System-> Administration
  3. Search for 'Link my tenants'
  4. Click on pencil icon to edit
  5. Enter the Datasphere tenant URL
  6. Click on Save

Observe the error: "An error occurred and we were not able to link your tenants. Please try again."

 

Cause

This issue is under investigation by the development team.

Resolution

This issue is under investigation by the development team.

See Also

Keywords

tenant, system, administration, Datasphere, SAC , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0