Symptom
Enable Person-Based Background Information Blocks is enabled in Company System and Logo Settings admin tool, but Talent Card shows "No Records Found" when looking at a specific employment of an employee with Concurrent Employments. However when clicking on the link to the relevant EP portlet, data is shown.
Environment
- SAP SuccessFactors Presentations
- SAP SuccessFactors Calibration
- SAP SuccessFactors Succession Management
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to Calibration
- Open affected session
- Open Talent Card of a user with Concurrent Employments
- See sections showing "No Records Found", however when clicking on the link to the EP portlet the data is shown
OR
- Go to Succession Org Chart
- Search for a user with Concurrent Employments
- Open Talent Card
- See sections showing "No Records Found", however when clicking on the link to the EP portlet the data is shown
Resolution
This is expected behaviour based on system design. The switch Enable Person-Based Background Information Blocks was designed only for background block in People Profile page UI. For people with multiple employments, please use the dropdown menu on the Talent Card to select the employment you want to display.
Note: For users with Global Assignment the data is consistent for both employments in Talent Card based on a Product Enhancement.
If you think the current behavior does not satisfy the business requirements, please raise an Enhancement Request to have a change in the functionality considered within future development cycles. For detailed steps on how to raise an Enhancement Request please follow KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me
See Also
Enabling Person-Based Custom Background Information | SAP Help Portal
KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me
Keywords
SF, SuccessFactors, Talent Card, Enable Person-Based Background Information Blocks, No Records Found, TRVW-1031, ECT-185641, EDU-19817 , KBA , LOD-SF-PRS-TC , Talent Cards , LOD-SF-EP-BGD , Background Elements , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , How To