3471728 - Sales Organization Field Is Not Visible in Offline Mode

Sales organization is not visible during offline mode on quick create screen for leads, visits, phone call, task.

SAP Cloud For Customer

Prerequisite: Login to C4C application in offline mode.

1. Go to the Sales work center.
2. Go to the Leads view.
3. Click on quick create icon (+) to create lead.
4. In the Lead's quick creation page, Sales organization field is not visible.

In online mode "Sales Organization" field is not enabled from adaptation mode, which makes sales organization not visible in lead quick create screen in offline.

• In Lead quick create screen adaptation bar, two "Sales Organization" fields are available. 
• By default, one sales organization field is enabled. The other sales organization field which is greyed out, must be enabled in online mode, to make it visible in offline mode. However, this field would be seen as greyed out in adaptation mode online.
• Enable the second sales organization field (which greyed out) to make it visible in offline mode though. it would be seen as greyed out field only.
• Note: This KBA is valid for Lead, Task, Visit, Phone call.

Sales Organization, Lead, Activities, Task, Visits, Phone call, Offline, Online. , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-ACT , Activities , LOD-CRM-ACT-VST , Visit Planning , Problem