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SAP Knowledge Base Article - PreviewSymptom
In IT service Management, when creating a new incident, the partner (S-User A) can see the system information in the configuration item field, but the end user (S-User B) cannot see it.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
configuration item, system invisible, Missing system information, end user, IT service Management, CRM UI , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem
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