SAP Knowledge Base Article - Public

3471995 - "Error occurred when transitioning the workflow." when approving the new hire workflow - CS1H2024


“Error occurred when transitioning the workflow.” when approving the new hire workflow.


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Proxy as approver
  2. Try to approve the new hire workflow.
  3. Error "Error occurred when transitioning the workflow”.


Engineering team will correct this on 18 Jun for Preview instance and 20 Jun for Production.


1. If there is a Workflow, cancel the workflow.

2. Re-do the MPH hire (do not change the PCNR pay date) .Finish hire and change Pay Date after hire.

3. OR,  go back to onboarding dashboard -> find the candidate -> new hire data review page --> you will see the PCNR. delete it .   --> come to MPH page, open this candidate -> add the PNCR with the correct payDate. 

This article will be updated in case any change on the plan fix dates. In order to follow updates on this article please:
Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.


b2405, 1H2024, KI2405, CS1H2024, INC8327278, Error occurred when transitioning the workflow, workflow, Unhandled error while preparing or performing service layer call,  javax.persistence.OptimisticLockException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; statement executed: update ";DEFAULT_SCHEMA;".EMP_PAYCOMP_NON_RECURRING, ERROR [BatchingBatch], Exception executing batch [org.hibernate.StaleStateException] , KBA , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , LOD-SF-EC , Employee Central , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Bug Filed


SAP SuccessFactors Employee Central 2405