SAP Knowledge Base Article - Public

3472135 - Not possible to edit the Token-Dimension settings within the E-Mail Notification Templates

Symptom

With the release of b2405, it has been noted that it's currently not possible to edit the Token-Dimension settings within the E-Mail Notification Templates.





Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. System Administration > Manage Email > Email Notification Templates > search for template ID and open in Edit mode
  2. Messages tab > Launch Editor
  3. Select token and then the … (More option) > Edit Token
  4. Note where previously Formats and Font Size were available there are not now. The …. (More option) is also unresponsive.

Cause

This is a known issue since the release of b2405

Resolution

Our Learning Engineering team is currently investigating this issue. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated. 

Keywords

email token, notification, token, b2405, 2405, Formats, Font Size , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions