Symptom
An Agent is editing an existing Interaction Record, which involves Account confirmation, in this case a new Interaction Record is automatically created in the background.
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Environment
- SAP S/4HANA 1709
- SAP S/4HANA 1809
- SAP S/4HANA 1909
- SAP S/4HANA 2020
- SAP S/4HANA 2021
- SAP S/4HANA 2022
- SAP Customer Relationship Management
- SAP enhancement package for SAP CRM
Product
SAP S/4HANA 2021
Keywords
Interaction Record creation, avoid, Inbox, Interaction History, Activity Clipboard; UTIL_IC Agent Role, , KBA , CRM-S4-IC-INR , S4CRM: Interaction Record , CRM-IC-INR , Interaction Record , Problem
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