SAP Knowledge Base Article - Preview

3472210 - No option to stop Interaction Record creation for existing Interaction Records

Symptom

An Agent is editing an existing Interaction Record, which involves Account confirmation, in this case a new Interaction Record is automatically created in the background.


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Environment

  • SAP S/4HANA 1709
  • SAP S/4HANA 1809
  • SAP S/4HANA 1909
  • SAP S/4HANA 2020
  • SAP S/4HANA 2021
  • SAP S/4HANA 2022
  • SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM

Product

SAP S/4HANA 2021

Keywords

Interaction Record creation, avoid, Inbox, Interaction History, Activity Clipboard; UTIL_IC Agent Role, , KBA , CRM-S4-IC-INR , S4CRM: Interaction Record , CRM-IC-INR , Interaction Record , Problem

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