SAP Knowledge Base Article - Public

3472376 - Error in Manage Pending Hires upon submitting hire when Dependents information has been deleted - 1H2024 - Employee Central

Symptom

When submitting a hire from Manage Pending Hires after Dependents information is deleted, the error "Looks like something went wrong. Please try again or contact Product Support, if the problem persists." is displayed.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to Manage Pending Hires;
  2. Select one employee;
  3. In hire screen, delete Dependents information;
  4. Proceed filling the required fields;
  5. Submit the hire;
  6. Error "Looks like something went wrong. Please try again or contact Product Support, if the problem persists." is displayed.

Cause

System is reading Dependents information as required at database level. 

Resolution

Fix is addressed via PTCH-44032. Release version is 2405p6 and deployment dates are:

  • Preview: May 28th 2024;
  • Production: May 31st 2024.

Workaround: Maintain Dependents information upon submitting hire and delete it later from employee profile if required.

Keywords

1H2024, b2405, KI2405, PTCH-44032, INC8333389, manage pending hires, mph, error on mph, error, Looks like something went wrong. Please try again or contact Product Support, if the problem persists., dependents, onboardee, onboarding, onboarding 2.0, onb 2.0, cs, centralized services, Runtime exception in getNewPage method : Cannot invoke "com.successfactors.hris.bean.eo.PersonRelationEO.setId(java.lang.Long)" because "perRelEO" is null, Cannot invoke "com.successfactors.hris.bean.eo.PersonRelationEO.setId(java.lang.Long)" because "perRelEO" is null, perRelEO, employee central , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , Problem

Product

SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM suite all versions