Symptom
When submitting a hire from Manage Pending Hires after Dependents information is deleted, the error "Looks like something went wrong. Please try again or contact Product Support, if the problem persists." is displayed.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Navigate to Manage Pending Hires;
- Select one employee;
- In hire screen, delete Dependents information;
- Proceed filling the required fields;
- Submit the hire;
- Error "Looks like something went wrong. Please try again or contact Product Support, if the problem persists." is displayed.
Cause
System is reading Dependents information as required at database level.
Resolution
The fix for this issue is planned to be deployed with the patch b2405p6. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base
Workaround
Maintain Dependents information upon submitting hire and delete it later from employee profile if required.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
1H2024, b2405, KI2405, PTCH-44032, INC8333389, manage pending hires, mph, error on mph, error, Looks like something went wrong. Please try again or contact Product Support, if the problem persists., dependents, onboardee, onboarding, onboarding 2.0, onb 2.0, cs, centralized services, Runtime exception in getNewPage method : Cannot invoke "com.successfactors.hris.bean.eo.PersonRelationEO.setId(java.lang.Long)" because "perRelEO" is null, Cannot invoke "com.successfactors.hris.bean.eo.PersonRelationEO.setId(java.lang.Long)" because "perRelEO" is null, perRelEO, employee central , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , Known Error