SAP Knowledge Base Article - Public

3472379 - HRIS Sync Job is Failing Caused By SFAPI Domain Error

Symptom

HRIS Sync Job is failing continuously Caused by SFAPI Domain Error.

Environment

SAP SuccessFactors Employee Central - HRIS Sync

Reproducing the Issue

  1. Navigate to Schedule Job Manager.
  2. Under Job monitor > Filter by Job Type “HRIS Sync” and Click on Go > Observe that scheduled HRIS sync jobs are getting failed.

Cause

This performance issue was caused by an issue in the database layer.

Resolution

  • Engineering team has confirmed that the root cause will finally be fixed with an upgrade of the database layer on the June 2nd, 2024.
  • As a workaround engineering team has applied operations to fix this issue for the moment. HRIS Sync job should run as expected in the meantime.

Keywords

INC8311863, HRIS Sync, job, failed, SFAPI Domain Error, schedule job manager, Caused by: com.successfactors.sfapiaxis2.SFWebServiceFaultException: SFAPI Domain Error! Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: An unexpected error occurred. Please contact your system administrator for assistance. , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC , Employee Central , Known Error

Product

SAP SuccessFactors Employee Central 2405