SAP Knowledge Base Article - Public

3472576 - SAC - Services displayed instead of field name

Symptom

SAC Services displayed instead of field name

Environment

SAP Sales Cloud and SAP Service Cloud

Reproducing the Issue

  1. Go to Settings
  2. Search Analytics > Design Stories
  3. New
  4. Analytical model of Case>Case (Extension)
  5. Fields name is not displayed show url path for services

 

Cause

This is current system behavior.

 

 

Resolution

The translation for the extension fields needs to be maintained in the Extensibility - >Language Adaptation, even for the language in which the extension field was created.

Once the translations are maintained for all the extension fields, please make a dummy change to any one of the extension field, so that the model gets updated with the texts.

This is a workaround until we deliver the translation backlog in the system. Once this is consumed, the text will automatically be displayed.

Keywords

KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0