SAP Knowledge Base Article - Public

3472668 - Request Observers list disappears after searching last name


With the release of b2405, when users type the first name of an observer in "Request Observer", this brings up the list of people to select from. However, once a space and the surname are typed the list disappears and this prevents users selecting anyone to be their observer.


SAP SuccessFactors Learning 

Reproducing the Issue

  1. Go to Learning
  2. Click on Request Observers on an item
  3. Enter first name and put a space and enter one letter after the space and the drop-down list disappears


Engineering team is already engaged and investigating the issue.


This KBA will be updated with their investigation progress. Please set this KBA as a favorite (star icon on the top right corner) to receive updates on it (KBA 2171560).


Request Observers, Observers, list, disappear, surname, b2405 , KBA , LOD-SF-LMS-CAT , Catalog , How To


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