SAP Knowledge Base Article - Public

3472668 - Request Observers list disappears after searching last name

Symptom

With the release of b2405, when users type the first name of an observer in "Request Observer", this brings up the list of people to select from. However, once a space and the surname are typed the list disappears and this prevents users selecting anyone to be their observer.

Environment

SAP SuccessFactors Learning 

Reproducing the Issue

  1. Go to Learning
  2. Click on Request Observers on an item
  3. Enter first name and put a space and enter one letter after the space and the drop-down list disappears

Cause

Engineering team is already engaged and investigating the issue.

Resolution

This KBA will be updated with their investigation progress. Please set this KBA as a favorite (star icon on the top right corner) to receive updates on it (KBA 2171560).

Keywords

Request Observers, Observers, list, disappear, surname, b2405 , KBA , LOD-SF-LMS-CAT , Catalog , How To

Product

SAP SuccessFactors Learning all versions