3472790 - Resume/Cover Letter Viewer: "Unable to view this document online. Click here, to download this document offline"

• Unable to view this document online. Click here, to download this document offline
• Error is received when trying to open a resume or cover letter with the resume viewer from candidate search or the applicant workbench

SAP SuccessFactors Recruiting Management

1. Click on the Resume or Cover Letter field
2. Inline Viewer opens
3. Resume or Cover Letter tries to load
4. Error Occurs
5. "Unable to view this document online. Click here, to download this document offline"

This is expected behavior

For files that are larger in size than 3MB, the resumes/cover letter are too large to view online. You will need to download them. When a resume or cover letter isn't viewable online, our system will prompt you with a message: "Unable to view this document online. Click here, to download this document offline". This is expected behavior of the system as the files are too large to be converted in an image to displayed in the resume viewer.

We are working on changing this behavior and an enhancement request has already been submitted and voted on by customers, you can access it here.

We are already taking the next steps with engineering and product management and agreed to increase the size limit to 10MB, this means any resume or cover letter less than 10MB in size will be successfully converted to an image and will be viewable in the inline viewer.

We are working with engineering to provide an exact timeline for when this change will take place and we hope to confirm this as soon as possible. We will update this KBA accordingly.

Resume viewer, error, file, download, large, Unable to view this document online. Click here, to download this document offline, view resume, cover letter, INC8684718 , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem