SAP Knowledge Base Article - Public

3472790 - Resume/Cover Letter Viewer: "Unable to view this document online. Click here, to download this document offline"

Symptom

  • Unable to view this document online. Click here, to download this document offline
  • Error is received when trying to open a resume or cover letter with the resume viewer from candidate search or the applicant workbench

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Click on the Resume field
  2. Inline Resume Viewer opens
  3. Resume tries to load
  4. Error Occurs
  5. "Unable to view this document online. Click here, to download this document offline"

Cause

This is expected behavior

Resolution

For documents that are larger than 3 MB, the resumes are too large to view online. You will need to download them. When a resume or cover letter isn't viewable online, our system will prompt you with a message: "Unable to view this document online. Click here, to download this document offline". This is expected behavior of the system as the files are too large to be converted in an image to displayed in the resume viewer.

Changing this behavior would require an enhancement request to be submitted via our influence site and a minimum of 10 votes from different customers to be acknowledged by our product management team.

For more information on submitting an enhancement request please see KBA: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products.

See Also

2090228 - How to submit enhancement ideas for SAP SuccessFactors Products.

Keywords

Resume viewer, error, file, download, large, Unable to view this document online. Click here, to download this document offline, view resume, cover letter , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions