Symptom
In the new applicant workbench the [[CANDIDATE_FULL_NAME]], [[CANDIDATE_FIRST_NAME]] and [[CANDIDATE_LAST_NAME]] are resolving in another applicants name for Ad Hoc emails.
Environment
SAP SuccessFactors Recruiting
Reproducing the Issue
- Recruiting>Job Requisitions
- Click on a job requisition
- Click on application in Legacy Workbench
- Open an Ad Hoc email from the correspondence portlet and see the name in the email will be correct.
- Switch to the new workbench
- Activity>Correspondence
- Open the same Ad Hoc email and see the name in the email is a different applicant name
Resolution
The cause of this issue has been found and a fix will be delivered within next system release, 2h 2024.
Click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP for Me.
See Also
wrong, receiver, mass, transaction, latest, redesigned, correspondence
Keywords
KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem