SAP Knowledge Base Article - Public

3472866 - Candidate Name tokens not resolving correctly on New Workbench - Recruiting


In the new applicant workbench the [[CANDIDATE_FULL_NAME]], [[CANDIDATE_FIRST_NAME]]​ and [[CANDIDATE_LAST_NAME]] are resolving in another applicants name for Ad Hoc emails.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Recruiting>Job Requisitions
  2. Click on a job requisition
  3. Click on application in Legacy Workbench
  4. Open an Ad Hoc email from the correspondence portlet and see the name in the email will be correct.
  5. Switch to the new workbench
  6. Activity>Correspondence
  7. Open the same Ad Hoc email and see the name in the email is a different applicant name


This is a known issue, currently being investigated by our Engineering team.

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See Also

wrong, receiver, mass, transaction, latest, redesigned, correspondence


KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To


SAP SuccessFactors Recruiting all versions