SAP Knowledge Base Article - Public

3472962 - Personal Data Collection step not created for candidate - Onboarding

Symptom

After the completion of New Hire Data Collection step, the Personal Data Collection Step have not been created for candidate.

Environment

SAP SuccessFactors Onboarding

Cause

One of the possible causes for this issue is the lack of Hiring Manager for the candidate.

For Support Engineer: check the internal memo.

Resolution

Restart the candidate following KBA: 2968902 - How to restart tasks through BPE - Onboarding - SAP for Me 

After restart it link it the candidate with a valid Hiring Manager

See Also

2968902 - How to restart tasks through BPE - Onboarding - SAP for Me

Keywords

hiring, manager, NHDR, PDC, NHA, steps, onboarding, 2.0, Onb, splunk , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions