SAP Knowledge Base Article - Public

3473024 - When having a certain number of characters in a field, C4C cannot land in CPQ

Symptom

When attempting to create or fill a business partner information in C4C, if Address information contains more than 40 characters, an error is thrown when attempting to land in CPQ.

Environment

SAP SALES CLOUD CPQ Integrated with SAP Cloud for Customers

Reproducing the Issue

  1. On C4C create an Opportunity
  2. Fill Business Partner/Involved Party Address information
  3. When attempting to land into CPQ following error is thrown: "The {{fieldName}} cannot exceed {{fieldLength}} characters.; Message: Exception of type 'System.Exception' was thrown.".

Cause

Some fields in C4C allows more characters than CPQ limit.

Resolution

Field should be rewritten to not exceed character limitation in CPQ.

Keywords

Integration, C4C, Cloud for Customers, ProceedToQuote, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023