3473042 - Message "No Users Found For Task" Triggered in Sales Document Workflow

If a sales document is created by a user and this user is an approver in the workflow for this sales document at the same time, message "No users found for task" is displayed under the "Approval Details" tab of the sales document. Besides, no processor is shown for the corresponding workflow step. 

SAP S/4HANA Cloud Public Edition

The root cause lies in that the approval requester is assigned also as the workflow approver. In such a circumstance, the workflow will not be triggered because the system will not allow a sales document creator to approve their own approval requests. For this reason, such approval requests will not be displayed in the "My Inbox" app because the work item does not have an agent.

• Change the setup of the team so that no approval requester is assigned with an approver role.
• Forward the work item to a different approver in the "Work Items Without Agents" app.

Help Portal: Troubleshooting >> My user has created a sales document which should have triggered an approval request, but the document does not show up in my the My Inbox app.

Sales document, Sales quotation, Workflow, No users found for task, My Inbox, Approver, Requester, Creator, Work Items Without Agents , KBA , SD-SLS-2CL , Sales (Public Cloud) , SD-SLS-QUT-2CL , Inquiries / Quotations (Public Cloud) , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions