3473532 - Unable to call a user from phone number on Spotlight view – 1H 2024

Unable to call a user from phone number on Spotlight view.

*Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental*

SAP SuccessFactors Employee Central - Employee Profile

1. Search for an employee profile in the Action Search.
2. In the spotlight view, click on “Office” phone number, this number will be forwarded to Microsoft Teams. The following error message appears.
   “There was an issue finding the person you were trying to reach”
   
3. From Employee Central profile record click on the phone number in the "Contact Information" portlet, Microsoft Teams will display the correct phone number.
   

1. This issue will be fixed in 2H 2024 release.
2. Workaround - From Employee Central profile record click on the phone number in the "Contact Information" portlet, Microsoft Teams will display the correct phone number.

Spotlight on the Latest People Profile | SAP Help Portal

1H2024, b2405, KI2405, INC8361539, People Profile view, Spotlight View, call, office, there was an issue finding the person you were trying to reach, would you like to call this number?, Sorry, we're unable to complete the call, contact information, number, mobile, WEF-137936 , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EC , Employee Central , LOD-SF-EP , People Profile (Employee Profile / PP3) , Known Error