SAP Knowledge Base Article - Public

3474167 - Manual Time Events in Pending/Declined/Cancelled status cannot be deleted

Symptom

Manual Time Event in Pending or Declined or Cancelled status cannot be deleted from timesheet UI or Manage Clock In Clock Out.  Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

  • SAP SuccessFactors Time Tracking
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Employee clocks in via terminal / web / mobile, but forgets to clock out.
  2. Employee then creates a clock out Manual Time Event, workflow is triggered for the creation of Manual Time Event. Clock Out Manual Time Event goes to Pending status and cannot be deleted from time sheet UI or Manage Clock In Clock Out.
  3. Scenario a: manager declined Manual Time Event workflow, Clock Out Manual Time event goes to Declined status and cannot be deleted from time sheet UI or Manage CICO.

    Scenario b: employee withdrew Manual Time Event workflow, Clock Out Manual Time event goes to Cancelled status and cannot be deleted from time sheet UI or Manage CICO. 


Cause

Manual Time Event is in Pending or Declined or Cancelled or Pending Deletion status. 

Resolution

  • Only Approved status Manual Time Event can be deleted from timesheet UI and Manage Clock In Clock Out. 
  • To delete Manual Time Events in Pending / Declined / Cancelled / Pending Deletion status, please use REST API according to KBA 3388522 - How to configure the Clock In Clock Out REST API for Deletion of Time Events?

See Also

  • KBA 3388522 - How to configure the Clock In Clock Out REST API for Deletion of Time Events?

Keywords

delete time event, manual time event, pending time event , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Time Tracking all versions

Attachments

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