SAP Knowledge Base Article - Preview

3474244 - Backoffice menu is not clickable after login or refresh


After login to backoffice or refresh the backoffice. The menu is not clickable. After a long time, the menu is clickable.

When you check in Network with browser inspector you could see a request took very long time. Only when this request get response the menu is clickable.



Commerce Cloud


SAP Commerce Cloud 2105 ; SAP Commerce Cloud 2205 ; SAP Commerce Cloud 2211 ; SAP Commerce all versions


backoffice, performance, solr, BackofficeObjectSpecialCollection , KBA , CEC-SCC-CDM-BO , Backoffice & Product Content Management , Problem

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