Symptom
The AutoNavi Map doesn't display the locations for the Map View of any OWLs.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to any work center.
- Switch to Map view.
- The locations do not show up on the map.
Cause
The AutoNavi Map is not activated with a valid API key and a security key.
Resolution
- Open developer tools of the browser.
- Reproduce the issue.
- Check whether the error code is INVALID_USER_SCODE in the response payload. Note: If the error code is not INVALID_USER_SCODE, then the KBA will not be of help. However you can still refer to the content here. (FYI: Description of the error code)
- Please be aware that keys applied after December 2, 2021 must be used with a security key, as claimed in the AutoNavi Map Help Doc. Please follow the KBA 3414767 to apply for an API key and activate the AutoNavi Map.
See Also
- 3414767 - How to apply for an AutoNavi API Key?
- AutoNavi Help Doc: Description of the error code
- AutoNavi Help Doc: JS API security key usage
Keywords
AutoNavi, AutoNavi Maps, AutoNavi Map Mashup, Map View, INVALID_USER_SCODE , KBA , AP-RC-GEN-MSH , Mashups , Problem
Product
SAP Cloud for Customer core applications all versions
Attachments
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