SAP Knowledge Base Article - Public

3474427 - Schedule publications based on the live data connection is failing in SAP Analytics Cloud (SAC)

Symptom

  • Schedule publications based on the live data connection is failing in SAP Analytics Cloud (SAC)
  • Cloud Connector received an incorrect JWT token when SAC user tries to make the connection. Instead of receiving the correct email "xxxxxxx@xxxxx.yyyy" inside the JWT token, Cloud Connector received "xxxxxx@this-default-was-not-configured.invalid".

Environment

SAP Analytics Cloud Version: 2024.2.18

Reproducing the Issue

  1. Login to the tenant.
  2. Open the story.
  3. Click on File.
  4. Select "Schedule Publication".
  5. Click on Create.

Notice that the schedule is getting failed.

Cause

This issue is currently under investigation by the development team.

Resolution

This issue is currently under investigation by the development team.

Keywords

schedule, publication failed, cloud connector, principal propagation,  "xxxxxx@this-default-was-not-configured.invalid", JWT, sac , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem

Product

SAP Analytics Cloud all versions