3474630 - Groupware Integration Is Missing In SAP Service Cloud V2

You cannot find any settings for Groupware Integration In SAP Service Cloud V2.

SAP Service Cloud Version 2

In the Settings screen, you search for Groupware and it does not appear.

Groupware is not offered as part of the Service Cloud V2. This is expected.

It will be necessary to purchase Sales Capabilities in order to use the groupware Integration functionality.

Also see a similar influence request for reference: https://influence.sap.com/sap/ino/#/idea/330160

Groupware, Outlook, G-mail, Add-in, Settings, Service, Sales , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem