SAP Knowledge Base Article - Public

3474720 - Difference in display of Thai and Arabic fonts when exporting Position Org Chart and Company Structure Overview to PDF or Image

Symptom

Showing different Thai and Arabic fonts when exporting Position Org Chart and Company Structure Chart to PDF or Image.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM

Reproducing the Issue

  1. Set language as Thai or Arabic in Change Language.
  2. Navigate to Position Org Chart or Company Structure Overview.
  3. Select any position/Objects.
  4. Export to PDF or Image.
  5. Compare and see that the fonts are not exactly the same.

Resolution

  • This is currently a limitation and is planned to be enhanced in the future releases but not yet confirmed.
  • Enhancement ticket number is WEF-158811.
  • Please reach out to your CSM/CEE to track the progress of the enhancement WEF-158811.

Keywords

INC8192195, INC8387968, b2405, 1H2024, KI2405, WEF-138111, Position Org Chart, Organization chart, Change Thai font, Arabic language, export pdf, export image, Position, object, Company Structure Overview, employee central, employee profile, successfactors, SF, EC, EP, WEF-158811 , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , LOD-SF-EC-POS , Position Management , LOD-SF-EC-CSO , Company Structure Overview , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions