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3474887 - [C4C-FSM Integration] Inbound Message not being processed

Symptom

  • The messages sent from SAP Field Service Management to SAP C4C are not being processed promptly.
  • There is a significant delay in processing inbound messages in SAP C4C.
  • The inbound messages in SAP C4C are stuck in the "Waiting" status.
  • An error message is displayed: "Next Retry No: 1 At: 20240521 072222 Max. Retry No: 7"
  • A more detailed error message is also visible: "Locking object not possible; object locked by _XYZ(_XYZ)"


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Environment

  • SAP Field Service Management (FSM)
  • SAP Cloud for Customer (C4C)
  • SAP Cloud Platform Integration (CPI)

Product

SAP Field Service and Asset Management 1.0

Keywords

FSM, C4C, CPI, Inbound, Locked, Document, Waiting, Multiple Messages, Business Rule , KBA , CEC-SRV-FSM-C4C , FSM C4C Integration , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem

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