SAP Knowledge Base Article - Public

3474990 - Search Function In Account Changes Does Not Show Associated Data

Symptom

Search function in Account work center view where changes facet is having inconsistency data.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Accounts work center.
  2. Search and open any Account. 
  3. Go to Changes facet.
  4. Click on lens Search icon, beside refresh button.
  5. Text in the change for example "relation type", person name, etc.
  6. click on search icon.
  7. No data displayed.

Cause

Search functionality does not display any data in reference to the details as text available in Change Log, which is current behaviour.

Resolution

Change facet display information about the history of changes done in an account.

The Search functionality does not display any data on the change log.

See Also

NA

Keywords

Changes Facet, Search functionality, no data to display , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications 2405

Attachments

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