SAP Knowledge Base Article - Preview

3475057 - How to check and provide basic information while troubleshooting Joule related issues in SuccessFactors?

Symptom

  • How to check and provide basic information while troubleshooting Joule related issues happen in SuccessFactors?
  • Guidance about collecting basic information about Joule use case issues you encountered in SuccessFactors.
  • This KBA aims to provide a guidance about what information should customer provide to support team if any Joule related issues happens in SuccessFactors.

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **


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Environment

  • SAP SuccessFactors HCM Suite
  • Joule

Product

Joule all versions ; SAP SuccessFactors HCM Suite 2405

Keywords

SAP SuccessFactors, Joule, SF, Digital, Assistant , AI, copilot, Information, troubleshooting, replication, use, case, learning, correlation, ID, access, support, feature , KBA , LOD-SF-PLT-JOU , Joule in SuccessFactors , How To

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