SAP Knowledge Base Article - Public

3475075 - Search Returns Incorrect user on Spotlight View_ 1H 2024

Symptom

  1. Global Search Returns Incorrect Employees on Spotlight View.
  2. The display photo of the person in the Profile Preview is not of the expected user.
  3. On navigating to the Full Profile > Profile Preview, the name of the user is different.

Environment

SAP SuccessFactors Employee Central : Employee Profile

Reproducing the Issue

  1. Login to instance and search user abc under Global search.
  2. Global search shows abc but Spotlight view shows another user xyz with profile picture of xyz instead of 'abc'.
  3. Click the full profile > Profile preview > shows the user xyz.

Cause

This is caused by a data issue. where by users not having Unique UUIDs

Resolution

We provide a check tool which will highlight which users have none unique UUIDs. 

  1. Navigate to the Check Tool 
  2. Select the System health tab
  3. Select the Application: Person Identifier and search for Title: Each person has a unique UUID. 
  4. Here you will see a list of impacted users 
  5. A Quick Fix is available to correct this issue for the impacted users. 

Keywords

INC8391185, b2405, 1H2024, KI2405, People search, global search, spotlight view, full profile, spotlight view incorrect, incorrect user, display photo , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-PLT-SRH , Search , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM Suite 2405