Symptom
- Global Search Returns Incorrect Employees on Spotlight View.
- The display photo of the person in the Profile Preview is not of the expected user.
- On navigating to the Full Profile > Profile Preview, the name of the user is different.
Environment
SAP SuccessFactors Employee Central - Employee Profile
Reproducing the Issue
- Login to instance and search user abc under Global search.
- Global search shows abc but Spotlight view shows another user xyz with profile picture of xyz instead of 'abc'.
- Click the full profile > Profile preview > shows the user xyz.
Cause
This is caused by a data issue. where by users not having Unique UUIDs
Resolution
We provide a check tool which will highlight which users have none unique UUIDs.
- Navigate to the Check Tool
- Select the System health tab
- Select the Application: Person Identifier and search for Title: Each person has a unique UUID.
- Here you will see a list of impacted users
- A Quick Fix is available to correct this issue for the impacted users.
Keywords
INC8391185, b2405, 1H2024, People search, global search, spotlight view, full profile, spotlight view incorrect, incorrect user, display photo , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-PLT-SRH , Search , LOD-SF-PLT , Platform Foundational Capabilities , Problem
Product
SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM Suite 2405