Symptom
You want to use the BW Document Store Integration in a SAC story with a Live model. When trying to create a comment, message "SAP BW add comment request failed. Please check SAP BW request for more details" is shown. An error popup is shown with error message "Adding comments failed. Please contact SAP support."
Environment
SAC story with BW Live model.
Reproducing the Issue
Try to add a data point comment.
Cause
In a network trace, the response for the corresponding request, that was sent to BW service "sap/bw/ina/Documents" contains error "Service cannot be reached".
Resolution
In the corresponding BW system ensure, that ICF service "sap/bw/ina/Documents" was activated.
1) Start transaction SICF
2) Navigate to path "default_host/sap/bw/ina" and check, whether service "Documents" was activated.
3) If it was not activated (light grey), right click on it and choose "Activate Service".
Then try again to create a comment in SAC.
Keywords
KBA , LOD-ANA-LDC-BW , SAC Live Data Connection BW , BW-BEX-OT-BICS-INA , BW INA provider , Problem