3475207 - Users sync is disabled with error ISEC-014: Unexpected Exchange

For some users their sync between Server Side Outlook add-in and Cloud for Customer fails with error message

in the groupware settings: ISEC-014: Unexpected Exchange error.

SAP Cloud for Customer 

A possible cause for this error is the users have time zone Qyzylorda +5h set in their outlook.

The issue comes from Office 365 side where time-zone Qyzylorda is not recognized by Microsoft.

To unblock the users sync, have them change time-zone Qyzylorda +5h to any different one which is GMT +5h in their desktop Outlook and run the sync again.

The users must change the time zone in the following three places:

ISEC-014: Unexpected Exchange, ISEC-104, Sync, Outlook, server side, Qyzylorda , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem