SAP Knowledge Base Article - Public

3475317 - Latest Org Chart: Unable to load data in Employee Details

Symptom

The latest Org Chart is enabled in my SuccessFactors instance and when I try to check the employee details, an error happens:

  • Unable to load data
  • Check your internet connection. If that's not it, try reloading. If that still doesn't help, check with your administrator.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Navigate to the Org Chart
  2. Click 'Show employee details' icon for any employee
  3. The error will happen

Cause

The error happens when the latest Org Chart is enabled without the latest People Profile experience under Company System and Logo Settings.

It has been reported to the Development team and is currently under investigation. 

Resolution

Development team is working on a software correction for this issue, which is targeted to be applied on June 6th for Production instances. This date is subject to changes and this KBA will be updated accordingly.

Workaround:

We recommend that you keep both the latest People Profile and the latest Org Chart enabled. You may also switch off both the latest experiences simultaneously if you prefer.

Users can still switch back to the legacy Org Chart by turning off the new experience in their account navigation menu on the page header under Settings > New Experiences or as a system administrator you still have the ability to disable the latest Org Chart for the instance by deselecting the "Enable the latest Org Chart" option in Admin Center > Company System and Logo Settings.

See Also

3448357 - When the New Experience for Org Chart will be available in SuccessFactors Instance?

Keywords

latest org chart, unable to load data, check your internet connection, employee details, Show employee details, WEF-137667 , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Known Error

Product

SAP SuccessFactors HCM Core 2405

Attachments

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