3475359 - Expense Report Posted Twice in the System

You have an ICS (ICS stands for Integration with Concur Solutions) integration between SAP Concur and SAP ByDesign solutions, and you notice that an Expense Report, for example, the one with Report Key 123 (123 represents the Expense Report ID), is received twice in the ByDesign system. You want to identify the root cause of this issue.

SAP Business ByDesign

1. Go to the General Ledger Work Center.
2. Go to the Expense Reports sub view under the Concur view.
3. Search for the Expense Report 123.
4. You will see that the Report Key 123 is posted twice with the same Posting Date:
   • • One with the status 'Posting Acknowledgement Sent'
     • The other with the status 'Acknowledgement Sent'

You want to know why it was posted twice.

Two different Get Concur Document Runs were created by two different users at the same time and on the same date, resulting in duplicate entries being posted.

To verify the two different runs triggered at the same time, follow these steps:

1. Go to the General Ledger Work Center.
2. In the Concur view, go to the Get Concur Documents Runs subview.
3. Select All Get Concur Documents Runs from the dropdown and look for the Active Run IDs.
4. You will find two runs created by different users, User 1 and User 2, at the same time and on the same date.
5. Check the Application Log of these two runs created by Users 1 and 2. Navigate to the Results tab. You will observe that the Expense Report 123 is included in both of these runs.

Concur ByDesign, Expense Report, Report Key, Get Concur Documents Run, Duplicate , KBA , AP-FMD-EER , Business ByDesign: External Expense Report , How To