SAP Knowledge Base Article - Preview

3475366 - Single Sign-On (SSO) fails in browsers blocking third-party cookies, including Safari and Chrome Incognito

Symptom

  • When navigating between sites using the same SAP Customer Data Cloud (Gigya) API key, the user's session is not maintained by CDC's Web SDK.
  • Sites within the same Single Sign-On (SSO) group also experience session issues.


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Environment

  • SAP Customer Data Cloud
  • Single Sign-On (SSO)
  • Web SDK

Product

SAP Customer Data Cloud all versions

Keywords

SAP CDC, Gigya Web SDK, session issue, API key, SSO group ,cookie blocking, Safari browser, Chrome Incognito mode, browser compatibility, user session , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Problem

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