SAP Knowledge Base Article - Public

3475440 - Workflow error when selecting pending workflow from manage workflow request or from job information

Symptom

Workflow error when selecting pending workflow from manage workflow request or from job information pending workflow (Cross country transfer).

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

Option 1:

  1. Go to Manage Workflow Request.
  2. Search for pending workflow.
  3. Select a Pending Workflow (Eg: Request type Cross country transfer).
  4. Redirect to workflow details page and below Error occurs.
  5. Error: "Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again. Show error.

Option 2:

  1. Go to above same user Profile.
  2. Select job information.
  3. Click on pending approval in job information.
  4. Below error occurs.
  5. Error: "Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again. Show error.

Resolution

  1. Product Engineering is investigating a solution.
  2. Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Keywords

INC8401190, b2405, 1H2024, KI2405, Workflow error, Manage workflow request, workflow, Job information, Cross country transfer, Pending workflow, 018007e830f42ad0e4a0e7bef4749d618ae0a75d , Cannot invoke "String.equalsIgnoreCase(String)" because the return value of "com.successfactors.hris.bean.vo.wf.EssMssWorkflowAttributeVO.getElementId()" is null  , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To

Product

SAP SuccessFactors Employee Central 2405