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SAP Knowledge Base Article - PreviewSymptom
You have configured Case Write Access based on the Service Organization of a user. However, when trying to edit a case that has a Service and Support Team with the same Parent Unit as the Service and Support Team the current user is assigned to,. The following error occurs: You are not authorized to change the data.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Case, Access Restrictions, Org Unit , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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