Symptom
The customer is facing following error message while starting SUM tool:
PS ..:\S4_2022_UPG\SUM20\SUM\abap> ./SUMSTART.BAT confighostagent
User started SUMSTART.ps1 in elevated mode.
Installing runtime (..\S4_2022_UPG\SUM20\SUM\vc_redist.x64.exe /quiet /norestart /l ..:\S4_2022_UPG\SUM20\SUM\VC_redist.log) ...
Installation of vcredist finished with errors. Check ..:\S4_2022_UPG\SUM20\SUM\VC_redist.log
PS ..:\S4_2022_UPG\SUM20\SUM\abap>
VC_redist.log
-------------
.. Windows v10.0 (Build 17763: Service Pack 0), path: ..:\Windows\Temp\{ ... }\.cr\vc_redist.x64.exe
.. Command Line: '-burn.clean.room= .. :\S4_2022_UPG\SUM2\SUM\vc_redist.x64.exe -burn.filehandle.attached=.. -burn.filehandle.self=.. /quiet /norestart / ..:\S4_2022_UPG\SUM2\SUM\VC_redist.log'
. . .
.. Applying execute package: vcRuntimeMinimum_x64, action: Install, path: ..:\ProgramData\Package Cache\{ ... }v ...\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
.. e000: Error 0x80070643: Failed to install MSI package.
.. e000: Error 0x80070643: Failed to execute MSI package.
.. e000: Error 0x80070643: Failed to configure per-machine MSI package.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
- Software Update Manager 2.0
- SAP NetWeaver ABAP
- Microsoft Windows Server OS
Product
Keywords
SUM, SUMSTART, Microsoft Visual C++ Redistributable, Windows, SUM20\SUM\vc_redist.x64.exe , VC_redist.log, MSI package, 1603 , 0x80070643 , 1638, 0x80070666 , KBA , BC-OP-NT , Windows , Problem
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