SAP Knowledge Base Article - Public

3475822 - Process for Adding a Standard Note Type to Case via API


You wish to add a Standard Note Type S001 to a Case via API. S001 is a description Note which means a description reference must be given.


SAP Service Cloud Version 2


Note Type S001 is a Standard Description Note Type, as a result it needs to be given a reference to a Case.

The description reference should only be used for Notes of Type description.


In order to Create the Note you can use the following request and body.


    "noteTypeCode": "S001",
    "htmlContent": "<p>"Description"</p>"

In order to reference the Note Type to a Case you can use the following request and body.

Patch: https://<TenantUrl/sap/c4c/api/v1/case-service/cases/<CaseID>

            "noteId": "<Populated with Note ID taken from the Response from the above Post request that created the note>"

Once the above steps are done the Note will appear in the description section of the Case on the UI.


Api, Note, Case , KBA , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0