SAP Knowledge Base Article - Public

3475915 - Unified Data Model - Google Job Map is not returning expected jobs

Symptom

After enabling UDM the Integrated Google map,  the map is not showing any jobs with the following error:

No jobs found 
The map can't display your search results 
See your results in the list view instead


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Marketing

Cause

Some possible causes are :

Configuration issues:

  1. The integration settings between RCM and RMK (Provisioning and CSB) do not match exactly.
  2. The required location information is not populated in the jobs. 
  3. The map was enabled after UDM was enabled. 

Environment Issue:

For example there is an issue with the Search API which retrieves the jobs. 

Resolution

Check and confirm the issue at hand:

  1. Check and correct integration settings
  2. Open Developers tools (F12) and check console for errors


Configuration issues :

  1. Check for mismatches between the Datacenter URL in provisioning and Site URL in CSB and all other integration settings.
    • A possible mismatch is the Site URL set in lower case while the url in Provisioning is set as upper case. 
      E.g.: Career Site Builder > Settings > Site Configuration > Site URL > Custom Site URL set as jobscompanyt1.valhalla.stage.jobs2web.com. While Provisioning > Recruiting Marketing Datacenter URLs > RMK Portal URL is set as jobscompanyT1.valhalla.stage.jobs2web.com.
      As the system is case sensitive, the Site URL should be changed to jobscompanyT1 to match the URL in Provisioning.
  2. Job location object is not fully configured : the map requires the job location object to be configured and populated. Currently this includes City and Country 
    The requisitions must all have a location selected.
  3. The map was enabled after UDM was enabled and the index job was originally run. This should be run again with the ReBuild Posted Job Requisition Search Index through Admin Center > Schedule Job Manager to make sure all jobs are indexed with all location data.

Environment Issue:
The developers tools (F12) would usually show an error which can be provided to Support.

Keywords

UDM, Recruiting Marketing, Google, map, can't, display, results , KBA , LOD-SF-RMK-CSB-SEA , Search settings, search results , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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