SAP Knowledge Base Article - Public

3475928 - Real time sync not working for IAS - Onboarding

Symptom

The Real Time Sync is not working.

Under 'Manage Identity Authentication/Identity Provisioning Real Time Sync ' there is no option to define the onboardee user account type.

Environment

SAP SuccessFactors Onboarding

Cause

Onboarding (including the Internal Hire Process) is not enabled in Provisioning. Enabling it is mandatory to use Real Time Sync in Onboarding.

Resolution

It's not possible to define the Onboardee configuration under 'Manage Identity Authentication/Identity Provisioning Real Time Sync '

You can refer this guide: Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning

Keywords

Onboarding, obx, real, time, sync, IAS, not, working, candidates, error, onboardee, user, type, provisioning , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

Product

SAP SuccessFactors Onboarding all versions