SAP Knowledge Base Article - Public

3476000 - Wrong opportunities in Account's profile

Symptom

Multiple opportunities which do not belong to the Account appear in the Opportunity List.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers Work center. 
  2. Accounts Work center view.
  3. Open Account ABC.
  4. Go to opportunities tab.
  5. Open opportunity DEF.
  6. The Account in the header of Opportunity DEF is not Account ABC.

Resolution

If Account ABC has been assigned to any party role, such as Seller in the Involved Parties tab, then it will appear in Account's opportunity list. This is a system standard behavior.

Keywords

Account, Opportunities, Party, Mismatch. , KBA , LOD-CRM-ACC , Account , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer core applications all versions