SAP Knowledge Base Article - Public

3476121 - Removed manager still appears on route map - Performance management


Route map on form and in the tool "route form" does not retrieve the latest user role information under some circumstances.


SAP SuccessFactors Performance Management

Reproducing the Issue

1. Launch a form where manager (EM) is involved in the route map, for example, E - EM - E etc.

2. Remove EM for the subject.

3. Open the form, notice that the EM step is not visible on the route map. This is expected.

4. But when checking the form via "route form", notice that EM step is visible. This is not expected behavior.

5. Then directly route the form to the step after EM step, or to completion via "route form". Open the form and notice that EM step is visible again on the route map. This is not expected behavior.


Apart from EM, this also applies to role EH/EX/EA.  


This is a known issue.


The fix for this issue is planned to be deployed on 2H 2024 release (b2411).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

See Also


PMU-22321, remove user, manager, hr manager, EM , EH, EA, EX, matrix manager, route map, visible, route map, route form, form, map, job relationship, user , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem


SAP SuccessFactors Performance & Goals all versions