SAP Knowledge Base Article - Public

3476121 - Removed manager still appears on route map in route form tool - Performance management

Symptom

Removed manager still appears on route map in route form tool.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

1. Launch a form where manager (EM) is involved in the route map, for example, E - EM - E etc.

2. Remove EM for the subject.

3. Open the form, notice that the EM step is not visible on the route map. 

4. But when checking the form via "route form", notice that EM step is visible. If route form to the EM step, system will display error.

Note

Apart from EM, this also applies to role EH/EX/EA.  

Resolution

This is current system behavior.

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Keywords

PMU-22321, remove user, manager, hr manager, EM , EH, EA, EX, matrix manager, route map, visible, route map, route form, form, map, job relationship, user , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem

Product

SAP SuccessFactors Performance & Goals all versions