SAP Knowledge Base Article - Public

3476182 - Link to FSM Service Call in Document flow of C/4 Service Request Not Working


When a ticket is release to FSM, Service call has been successfully created and Showing in Document Flow While Navigating to Service-->Tickets-->Document flow.
Getting error when we click on Service Call No. in Document Flow.


SAP Cloud For Customer

Reproducing the Issue

1. Login to C4C
2. Go to Service-->Ticket.
3. Open Any ticket, which is being released to FSM.
4. Navigate to Document Flow.
5. Click on the Hyperlinked Item.
6. Link opens with Error.


The configuration was missing under the path:

  1. Administrator Work Center
  2. Service and Social view 
  3. Field Service Management subview
  4. Configure FSM Integration


User needs to add the configuration as it was missing under the path: Administrator > Service and Social > Field Service Management Configure FSM Integration,

Add below details and then save.

  • FSM url prefix:
  • FSM url:
  • Account name: 
  • Client number: 
  • Client secret: <corresponding correct password> 


SSO Login, Document flow, C4C to FSM, LOD-CRM-SRP-CSI , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To


SAP Cloud for Customer core applications all versions