Symptom
How can I filter average cycle time widget in SPI so that it does not include out of work time (outside 8am-5pm) but that it does include events from all times?
Resolution
There is no function or shift calendar in Signavio Process Intelligence that allows you to calculate via a widget the average cycle time by excluding hours that are outside working time but including the events that happen in these out of hour times.
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Keywords
avg, average, cycle, time, widget, pi, process, intelligence, spi, event, outside, work, shift, hours , KBA , BPI-SIG-PI-INV , Investigations for SAP Signavio Process Intelligence , How To