SAP Knowledge Base Article - Public

3476270 - 1H 2024 - Signed Offer Letters cannot be downloaded by candidate in latest My Offers page - Recruiting Management

Symptom

Candidates are unable to view or download signed offer letters in the careers portal's latest My Offers section. Despite having signed the offers using DocuSign, they can only access the PDF version of the offer without the signature.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to careers portal
  2. Go to My Offers section
  3. Accepted offers can be viewed and downloaded, but they are not signed

Resolution

Issue is currently being investigated by Engineering.

Please note that candidate receives the signed offer letter from DocuSign by email, and signed offer letters are also available from recruiters side.

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Keywords

pdf, signature, eSignature, DocuSign, my offers, external, career, release , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Bug Filed

Product

SAP SuccessFactors Recruiting all versions