SAP Knowledge Base Article - Public

3476270 - 1H 2024 - Signed Offer Letters cannot be downloaded by candidate in latest My Offers page - Recruiting Management

Symptom

Candidates are unable to view or download signed offer letters in the careers portal's latest My Offers section. Despite having signed the offers using DocuSign, they can only access the PDF version of the offer without the signature.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to careers portal
  2. Go to My Offers section
  3. Accepted offers can be viewed and downloaded, but they are not signed

Resolution

Engineering has provided a code-fix for this issue. It will be patched and deployed to all customers in the H1 2024 P13:

  • 16-Jul-24 for Preview
  • 18-Jul-24 for Production

Keywords

pdf, signature, eSignature, DocuSign, my offers, external, career, release, RCM-128487 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error

Product

SAP SuccessFactors Recruiting all versions