Symptom
Candidates are unable to view or download signed offer letters in the careers portal's latest My Offers section. Despite having signed the offers using DocuSign, they can only access the PDF version of the offer without the signature.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Login to careers portal
- Go to My Offers section
- Accepted offers can be viewed and downloaded, but they are not signed
Resolution
Engineering has provided a code-fix for this issue. It will be patched and deployed to all customers in the H1 2024 P13:
- 16-Jul-24 for Preview
- 18-Jul-24 for Production
Keywords
pdf, signature, eSignature, DocuSign, my offers, external, career, release, RCM-128487 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error
Product
SAP SuccessFactors Recruiting all versions