SAP Knowledge Base Article - Public

3476270 - 1H 2024 - Signed Offer Letters cannot be downloaded by candidate in latest My Offers page - Recruiting Management


Candidates are unable to view or download signed offer letters in the careers portal's latest My Offers section. Despite having signed the offers using DocuSign, they can only access the PDF version of the offer without the signature.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to careers portal
  2. Go to My Offers section
  3. Accepted offers can be viewed and downloaded, but they are not signed


Issue is currently being investigated by Engineering.

Please note that candidate receives the signed offer letter from DocuSign by email, and signed offer letters are also available from recruiters side.

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SAP SuccessFactors Recruiting all versions