SAP Knowledge Base Article - Public

3476308 - Person id is changing to User Id in rehire case - 1H2024

Symptom

After rehiring an employee is noted that the person id now match the user id, this behavior is noted when:

  • Person Id was previously changed
  • There is a rule to hide the person id external from hire screen

Environment

  • SAP SuccessFactors Employee Central
  • Hire/rehire

Reproducing the Issue

  1. Update user's person_id_external to a different value via Biographical Info import
  2. Terminate user
  3. Rehire user. 
  4. After rehire, user's person_id_external is updated to User Id

Cause

This is a Known issue.

Resolution

Engineering team will fix this on 2411 release. The release is planned on October 18th for Preview instance and November 15th for Production.

Workaround: Change existing rule to set person id external field as read only instead of making it hidden.

Keywords

person id, external, user id, changing, rehire, user, change, modified, ECT-236405, 1H2024, KI2405, b2405, hide, rule, , KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , Known Error

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions