Symptom
After rehiring an employee is noted that the person id now match the user id, this behavior is noted when:
- Person Id was previously changed
- There is a rule to hide the person id external from hire screen
Environment
- SAP SuccessFactors Employee Central
- Hire/rehire
Reproducing the Issue
- Update user's person_id_external to a different value via Biographical Info import
- Terminate user
- Rehire user.
- After rehire, user's person_id_external is updated to User Id
Cause
This is a Known issue.
Resolution
Engineering team will fix this on 2411 release. The release is planned on October 18th for Preview instance and November 15th for Production.
Workaround: Change existing rule to set person id external field as read only instead of making it hidden.
Keywords
person id, external, user id, changing, rehire, user, change, modified, ECT-236405, 1H2024, KI2405, b2405, hide, rule, , KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , Known Error
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions