SAP Knowledge Base Article - Public

3476400 - Offer status showing as pending after internal candidate accepts it

Symptom

The offer letter status remains as pending for candidate and recruiter view after the candidate accepts it. 

The offer letter status is not being updated to Accepted. 

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

This issue seems reproducible only for internal candidates and customers using internal career site powered by CSB.

  1. Extend an online offer with esignature for an internal candidate
  2. As a candidate, navigate to my offer pages
  3. Accept and sign the offer and docusign offer
  4. Check the offer status as a candidate, see the status as pending
  5. Check the application as a recruiter and see the offer response still as pending

Cause

Release defect.

Resolution

Our engineering identified the cause of this issue and created a code fix.

It will be deployed for Preview on Jun-18th and Production Jun-20th. 

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Keywords

KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions