SAP Knowledge Base Article - Public

3476584 - Extension Fields Data are Not shown Up in SAC Story

Symptom

Extension fields data are not shown up in SAC story created in the system inspite of data being maintained in the system.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2
SAP Analytics Cloud, Embedded Edition 

Reproducing the Issue

  1. Login to C4C V2 Tenant by SSO
  2. Go to Analytical Stories
  3. Open story containing the extension fields
  4. In table view of story, Parent Case ID and Time Taken values are showing as null

Cause

Some fields in the extension fields have a data type of DATETIME and a data format of DURATION.

Resolution

Currently, the duration data format is not supported in analytics, neither in predefined attributes in metadata nor in extensions. Please refrain from creating fields with duration. 

Keywords

Extension fields, duration, story extension fields  , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0