SAP Knowledge Base Article - Public

3476601 - Unable to Download Add-In From Download Center in Business ByDesign


Unable to download additional software in the Download Center due to the following error message:

"Could not get access to download area on SAP Service Marketplace."

This KBA provides an alternative method to download the Add-In from SAP FOR ME.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Go to the Business Flexibility view.
  3. Click on Download Center.
  4. Try to download the add-in
  5. The mentioned error message should appear.



As a workaround, you can follow the below steps to download the add-in from SAP For Me.

  1. Go to Link:
  2. Go to Systems and Provisioning view
  3. Under Optimize Your System, select Software Download Center
  4. In the Search field enter the Add-In name (For eg, Excel)
  5. Now Select BYD_EXCEL_ADDIN (Maintain Software Component)
  6. Under Downloads, select the Folder BYD_EXCEL_ADDIN 1305 
  7. Now, Select BYD SYSTEM to see the available versions
  8. Now click on the latest link to download the Add-In


  • Ensure to verify the Patch Level and the Release Date as highlighted below.
  • The Content information can be viewed under the Related Info column


Download Error, Excel Add-In, Adobe LiveCycle Designer, Cloud Print Manager, Outlook Add-In, Add-In, Download Center, Could not get access to download area on SAP Service Marketplace , KBA , SRD-CC-SWD-BYD , Software download center - Business ByDesign , How To


SAP Business ByDesign all versions


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