SAP Knowledge Base Article - Preview

3476603 - Forward button is disabled after Ticket was Closed

Symptom

The observation has been made that the 'Forward' button becomes disabled once a Ticket is closed.


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Environment

SAP Cloud for Customer 

Product

SAP Cloud for Customer core applications all versions

Keywords

Forward; Reply; Reply All; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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